Terms & Conditions

Registered Office: JONES ELITE LOGISTICS PVT LTD’s registered office address is No 648 1st Main 1st Stage, Binnamangala, Indiranagar, Bengaluru North, Karnataka, India, 560038.

JONES ELITE LOGISTICS TERMS AND CONDITIONS

1. APPLICABILITY: The provisions outlined in this Jones Elite Logistics (JEL) document shall apply to all transportation services provided by JEL, including land transportation via road and rail, as specified on the face of the document, and carried out by JEL and its employees or agents, hereinafter, referred to as JEL.

• JEL reserves the right to utilize any mode of transportation or route, including third-party services, for the transportation of goods.
• The document serves as a contract between JEL and Customers (Consignors/Consignees).
• The terms and conditions stated in this document are supplementary to any specific contract between JEL and the Customer.

2. DECLARATION:

• The document is issued based on the declaration provided by the Customers, verbally or in writing. JEL shall not be held liable for any inaccurate declarations.
• Customers declare that the consignment covered in the document does not contain any hazardous, flammable, or prohibited items as per existing laws.
• In case of any weight discrepancy between the declared weight and the actual weight of a consignment, the differential charges shall be collected from the Customer.
• Furthermore, if the rates mentioned in the document are lower than the agreed contracted rates, the customer will charge the differential rates.

3. DOCUMENTATION:

Customers are required to provide complete and accurate documentation, including details of consignors/consignees such as name, address, contact information, necessary forms, permits, invoices, and other statutory requirements. JEL will not be held responsible for any deficiencies in the documentation, and no claims regarding such deficiencies will be entertained. Customers agree to indemnify JEL for any losses incurred due to inaccuracies in documentation or delays caused by improper documentation.

4. DELIVERY:

• The date of arrival of the consignment at the destination or the first delivery attempt is considered as deemed delivery.
• Delivery assurance does not apply in cases of accidents, force majeure events, natural disasters, strikes, or events beyond JEL’s control.
• JEL shall not be liable for damages or losses discovered after delivery acceptance. Claims for damages must be made at the time of delivery.

5. STATUTORY PAYMENTS:

Customers are responsible for all government levies, taxes, and duties imposed on the consignment.

JEL will not be liable for any losses or refunds due to consignments held by statutory authorities.

6. LIABILITIES:

JEL’s liability is limited to the amounts specified under clauses 10 and 11. Customers are advised to opt for insurance coverage to protect their interests fully.

7. LIMITATION OF LIABILITY:

JEL’s liability for loss or damage to consignments is determined based on valuation charges or insurance coverage, as agreed with the Customer.

8. ACTUAL VALUE:

The value of consignments shall be assessed based on repair costs, market value, or the original cost paid by the Customer, whichever is lower.

9. CONSEQUENTIAL DAMAGES & DELAY EXCLUDED:

JEL is not liable for consequential damages or delays beyond its control.

10. CLAIMS:

• Claims must be submitted in writing to JEL within 30 days of delivery acceptance.
• Claims will not be entertained if outstanding charges remain unpaid.
• Invoices cannot be deducted for any reason related to claims settlement.

11. FORCE MAJEURE:

JEL is not liable for losses caused by unforeseeable events beyond its control.

12. PAYMENTS:

Customers must settle freight and other charges within the stipulated time to avoid interest charges.

13. LIEN:

JEL retains the right to claim a general lien over consignments for unpaid dues.

14. UNDELIVERED OR UNCLAIMED CONSIGNMENTS:

If consignees fail to take delivery, JEL will take appropriate action at the cost of the Consignor.

15. DEMURRAGE:

Charges will be applied for delayed delivery acceptance by consignees.

16. MATERIALS NOT ACCEPTABLE FOR TRANSPORTATION:

Certain goods, such as hazardous, precious items, perishables, and prohibited items, are not accepted for transportation.

17. JURISDICTION:

All disputes and matters concerning this document will be subject to the jurisdiction of Bengaluru.

18. REFUND AND CANCELLATION POLICY

a. Purpose

This policy outlines the procedures and conditions under which customers can request refunds and cancellations for transactions processed through our payment gateway.

b. Eligibility for Refunds

• Customer Satisfaction: If the customer is dissatisfied with the service, they must request a refund within 24 hours of the service.
• Service Issues: Refunds will be considered if the service does not meet the agreed-upon quality standards.
• Errors: Refunds will be issued if the transaction was processed incorrectly or if there was an error in the amount charged.

c. Cancellation Policy

• Before Service Commencement: If you wish to cancel your booking, you can do so up to 24 hours before the scheduled service time. Cancellations made within this period will be eligible for a full refund.
• After Service Commencement: Once the service has started, cancellations are not permitted, and no refund will be provided.

d. Refund Policy

• Eligible Cancellations: For eligible cancellations, refunds will be processed within 7-10 business days after the cancellation is confirmed.
• Refund Process: Refunds will be credited back to the original payment method used during the transaction or to the customer’s preferred channel

e. Dispute Resolution

• Payment Discrepancies: If you notice any discrepancies or have any issues with a payment, please contact our customer support within 24 hours of the transaction. We will investigate and resolve the matter promptly.
• Refund Denials: Refund requests that do not meet the conditions outlined above will be denied. The decision will be communicated to you with an explanation.